Returns & refunds

Made to order

Every GALUT piece is printed or embroidered for you after you order it. Because of that, we don't accept returns or exchanges if you change your mind or order the wrong size. Please check the size guide before you order.

Faulty, damaged or wrong item

If your item arrives damaged, has a printing or manufacturing fault, or isn't what you ordered, we'll send a free replacement or give you a full refund — your choice.

• Email hello@example.com within 30 days of delivery.
• Include your order number (GLT-…) and clear photos of the problem and the label.
• You don't need to send the item back unless we ask you to.

Lost or undelivered parcels

If tracking stops moving or your parcel never arrives, email us. We'll open an investigation with the carrier and, once it's confirmed lost, send a replacement at no cost.

If the parcel is returned because the shipping address you entered was wrong or incomplete, we can send it again, but the new shipping cost is yours.

Cancelling an order

Email us as soon as possible. If your order hasn't gone into production yet, we'll cancel it and refund you in full. Once production has started, we can't cancel it.

Refunds

Approved refunds go back to your original payment method through PayPal, usually within 5–10 business days depending on your bank. Customs duties or import taxes charged by your country aren't refundable by us.

Your legal rights

Nothing in this policy limits any rights you have under the consumer protection laws of the country you live in. If those laws give you a right to cancel or return an order, we'll honour it.